you have put it well Misbah but whenever I call the AHC they refuse to give any information whatsoever despite the fact that I'm over 10 months since lodgement. They say that everyone else is waiting. Further the keep moving the goal post; first it was 9 months and now 12, I'm pretty sure that it will move up in another 3 months. How and where can one complain, they know really well that we are pretty much helpless. They are delaying for some purpose that is unknown to me.